My Hitch support

My Hitch helps people who work rotating schedules plan Work and Home time.

For help with the My Hitch Play-test app, contact Snuffridge Group at support@snuffridgegroup.com. Include your app version, the action you tried and what happened. Never send passwords, access tokens, deletion receipts, private event details or payment credentials.

Contact the right team

Account access

Use the same verified Email or Google account to access its authorized data. Connected features require sign-in. Free and Premium features differ; reinstalling the app does not grant Premium.

If access looks out of date, open Account and refresh account access. Signing out does not delete your account. If a sign-in or deletion request is interrupted, check its status before assuming it failed.

Privacy and deletion

Read the privacy policy or request account deletion. Deletion is irreversible; it does not automatically settle owed Relief days or reverse your partner's approved schedule. Support verifies ownership before acting on an account request.